Facilities Helpdesk Operative

Location: Bury St Edmunds
Salary: circa £26,000
Job Type: Full Time, Permanent
Sector: Admin & Customer Service

Xpert Resourcing are looking for a Facilities Helpdesk Operator to provide support to the Facilities Helpdesk and Sales Support team, based in their busy office in Bury St Edmunds.

The successful candidate will have excellent communication skills and be able to communicate with people at all levels.

Duties will include:

• Responding to incoming calls and emails
• Logging service calls and sales orders
• Forwarding Job details to the technical engineers
• Scheduling engineers work stream portal
• Liaising with clients, subcontractors and engineers efficiently
• Ensuring works are completed in the relevant time frames
• Maintaining the day-to-day operational requirements, whilst providing a high level of customer service
• Any other ad hoc administrative duties required.

Experience / skills required:

• Previous experience of working in a helpdesk or call centre role would be highly advantageous.
• Excellent communication and organisational skills.

Hours of work:

• 8.30 am – 5.30 pm Monday to Friday

Benefits:

• Pension
• Free parking
• Health scheme
• Casual dress

If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy.