Customer Service Advisor

Location: Waterbeach
Salary: £12.71 per hour
Job Type: Temporary
Sector: Admin & Customer Service

Summer work available starting in June, perfect for Graduates, Students or if you are in between jobs and are looking for temporary work!! Contact us today to register!

Our client based in Waterbeach has seasonal availability for Customer Service Advisors to work in the Customer Service Department. It is essential that you have a professional and confident telephone manner, be willing to work in a fast paced environment and be proficient in IT packages.

This is a 12 week temporary position and own transport is highly recommended due to the location of the company. The possible start dates for these roles are June – August depending on availability.

Long periods of holiday are not permitted during the 12 week period but the odd day will be permitted.

The location of the company is walking distance from the train station in Waterbeach and will take around 20 minutes for non drivers if walking, please take this into consideration before applying as punctuality/time keeping is very important to our client.

Duties to include:

• Provide a professional and efficient customer service to customers
• Dealing with customer incoming calls in a timely manner and updating the system accordingly
• Managing all enquiries accurately, keeping customers informed on the progress of their orders
• Processing customer emails on a daily basis, sending professional replies within expected time scales
• Approaching all administrative duties with an organised manner completing each job efficiently

Skills/Experience:

• Great communication skills
• Excellent telephone manner
• Proficient in IT packages
• Can-do attitude
• Be able to work in a fast paced environment
• Positive ‘can do approach ‘

Hours:

Monday to Friday – 08.55am – 5.10pm (36.25 hours per week)

If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Business for this vacancy.

INDXPR